Service design

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Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

The Elements of Value Pyramid. Measure and deliver what consumers really want using this hierarchy of needs.

The 30 Elements of Consumer Value: A Hierarchy

The Elements of Value Pyramid. Measure and deliver what consumers really want using this hierarchy of needs.

Service design tools #design #tool #service

Service design tools #design #tool #service

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved

#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved

Service Design and design process infographic. Nicely done!

Service Design and design process infographic. Nicely done!

very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance

very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance

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