Kristina Susanto

Kristina Susanto

Kristina Susanto
Ide lain dari Kristina
10 Ways To Find True Love with Customers | Visual.ly

10 Ways To Find True Love with Customers | Visual.ly

Infographic: Is customer service the new marketing?

Infographic: Is customer service the new marketing?

Customer Service on Stage: 3 Ways to Avoid Brand Failure

Customer Service on Stage: 3 Ways to Avoid Brand Failure

How to be Customer Obsessed What do customers want from any brand or company: To belong – Initiate a sense of belonging, such as utilizing a “Welcome” program To be known – Treat customers as individuals by employing personalization methods To feel special – Reward customers for their loyalty and continued engagement with your brand To be treated well – Offer assistance through customer service, such as sending out “Thank you” emails

How to be Customer Obsessed What do customers want from any brand or company: To belong – Initiate a sense of belonging, such as utilizing a “Welcome” program To be known – Treat customers as individuals by employing personalization methods To feel special – Reward customers for their loyalty and continued engagement with your brand To be treated well – Offer assistance through customer service, such as sending out “Thank you” emails

Emotional Triggers

Emotional Triggers

Customer Service from the Service Point of View by Impact Learning

Customer Service from the Service Point of View by Impact Learning

Truly great customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and

Truly great customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and

Plantronics Six Keys of great customer service. Keep them somewhere reachable.

Plantronics Six Keys of great customer service. Keep them somewhere reachable.

12 Psychology Secrets You Need to Know to Prevent Your Marketing Strategy from Failing

12 Psychology Secrets You Need to Know to Prevent Your Marketing Strategy from Failing

The 6 Laws of Customer Experience. A great, easy way to improve your customer experience. #CX #CXM

The 6 Laws of Customer Experience. A great, easy way to improve your customer experience. #CX #CXM