ITIL and Security Management Overview
For the purpose of this chapter, the focus is how information security management works within the Information Technology Infrastructure Library (ITIL).
ITIL change management | Change management process flow
ITIL change management is the process of planning, designing and implementing IT changes with minimal risk and distruptions. Read this whitepaper now to learn 6-step change management process. Also, packed with information such as change types, roles and responsibilities, KPIs, and more.
Business Process Improvement Methodology- Lean Six Sigma Framework
In my post on Business Process Improvement (BPI), I have shared on what is Business Process Improvement and the motivations of organizations that embark in Business Process Improvement. There are …
ITIL Implementation/ Infographic | IT Process Wiki
Infographic: ITIL guide. - How to implement ITIL in 10 steps. What needs to be considered when planning an ITIL implementation project? A tried and tested approach to implementing ITIL.
What is this “Enterprise Architecture” anyway?
Currently there’s quite heavy discussion on The EA Network about the single largest challenge of EA. Based on all those posts one can easily realize how different perceptions and understandin…
Detailed Descriptions of ITIL Processes, Service Operations: Access Management And Request Fulfilment
Hello All! I will be posting more of these stuff at my new webpage from now on! Please stay tuned and remember to visit! Hope to see you there! Before getting started to examine Access Manag…